Privacy Policy and Terms and Conditions
At Alex’s Sliding Glass Door, we believe doing honest work starts with being clear about how we operate. This page outlines how we handle your information, how our services are delivered, and what you can expect when working with our team.
For full details, you can access this page anytime via the link on our homepage
SECTION 1 – SCOPE OF SERVICES
We provide residential and commercial sliding door and window services across Southwest Florida, including:
• Sliding glass door repair
• Roller replacement
• Track repair and replacement
• Sliding screen repair and replacement
• Lock, handle, and hardware replacement
• Window and door installation
• Storefront and high-rise services
• General door and window repair
Every job is scoped based on the condition of your existing system. Final service details will be outlined in your estimate or work order before we begin.
SECTION 2 – ESTIMATES AND SERVICE CONDITIONS
All estimates are based on visible conditions at the time of inspection. In some cases, additional issues may be discovered once work begins—especially with older doors, worn tracks, or hidden damage.
If that happens, we’ll walk you through it before doing anything extra. No surprises.
SECTION 3 – SCHEDULING AND ACCESS
We do our best to schedule service promptly and show up when we say we will. That said, timing can be affected by:
• Weather conditions
• Parts availability
• Job complexity
• Site accessibility
Customers are responsible for providing safe, clear access to the work area. If we can’t safely access the door, window, or track system, service may need to be delayed or rescheduled.
SECTION 4 – PAYMENTS
Payment terms will be outlined at the time of service or within your estimate.
If additional parts or repairs are needed during the job, we’ll get your approval before moving forward.
Outstanding balances may delay future service.
SECTION 5 – WARRANTIES
We stand behind the quality of our work. That said:
• Manufacturer warranties apply to any applicable parts or components.
• Labor/workmanship applies only to services performed by our team.
• Warranty coverage does not apply to misuse, neglect, or work performed by others after our service.
If something doesn’t feel right after service, give us a call, and our experts will take a look.
SECTION 6 – LIMITATION OF LIABILITY
We work carefully and take pride in doing things right. However, we are not responsible for:
• Pre-existing damage or structural issues
• Hidden damage not visible during inspection
• Wear and tear from aging systems
• Issues caused by prior improper repairs or installations
SECTION 7 – PRIVACY POLICY
Your privacy matters. Here’s what we collect and how we use it.
7.1 Information We Collect
We may collect:
• Name
• Phone number
• Email address
• Service address
• Details related to your service request
7.2 How We Use Your Information
We use your information to:
• Schedule and confirm appointments
• Communicate about your service
• Provide updates, estimates, and invoices
• Improve our services
7.3 Information Sharing
We do not sell or rent your personal information. We may share information only when necessary to:
• Complete a service request
• Comply with legal obligations
SMS consent and phone numbers are not shared with any third parties or affiliates for marketing purposes.
SECTION 8 – SMS TERMS OF SERVICE
By submitting your phone number through our website forms or contacting us directly, you agree to receive SMS messages from Alex’s Sliding Glass Door – Window Repair & Replacement.
These messages may include:
• Appointment confirmations and reminders
• Service updates
• Follow-ups related to your request
Messaging frequency may vary. Message and data rates may apply.
To opt out at any time, text STOP.
For assistance, text HELP or visit our website at floridapatiodoorrepair.com.
You can also review our Privacy Policy and Terms
SECTION 9 – SMS OPT-IN DISCLOSURE (FOR WEBSITE FORMS)
When submitting a form on our website, you agree to the following:
• Messaging frequency may vary
• Message and data rates may apply
• You can opt out at any time by texting STOP
• For assistance, simply text HELP or visit our website at floridapatiodoorrepair.com
• View our Privacy Policy and Terms
SECTION 10 – SERVICE AREA
SECTION 11 – CONTACT
If you have questions about these terms, your service, or your data, reach out to us directly through our website or by phone. We aim to serve you with the best service possible.